Privacy
Everything you need to know
Last Updated: June 16, 2025
1. Introduction
Welcome to PianoVision. This Privacy Policy explains how PianoVision ("we," "our," or "us") collects, uses, and shares information about you when you use our virtual and mixed-reality piano learning application, our website, and any related services (collectively, the "Service").
Our primary goal in collecting data is to provide and improve the Service, diagnose issues, and understand how users engage with features.
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. What Data We Collect and Why
To comply with Meta's platform requirements and to operate our Service, we process data related to the specific features you use. Here is a breakdown of the data we collect and our purposes for collecting it.
| Data Category | Specific Data We Collect | Purpose of Use |
|---|---|---|
| User ID & Profile | Your Meta User ID (Oculus Username) and the in-app Avatar and User Profile you create. | To identify your account, save your progress, store your settings, represent you in the app (e.g., with your avatar), and manage your purchases. |
| In-App Purchases, DLC, & Subscriptions | Transaction IDs, product SKUs, subscription status, and a verification "nonce" provided by Meta. | To verify your purchases of the app, downloadable content (DLC), or subscriptions with Meta's servers to unlock the content you have paid for and to prevent fraud. We do not see or store your payment card information. |
| Challenges & Gameplay Data | Your progress and completion status in in-app Challenges, song performance data (scores, accuracy), and unlocked achievements. | To track your learning progress, save your high scores, and operate the challenge features of the Service. |
| Analytics & Usage Data | (Via Unity Analytics): Gameplay events (e.g., songs played, lessons completed, features used), setting changes, and your Meta User ID. (Via Mixpanel): UI interaction events (e.g., "App Launched," "Setup"), an anonymous Mixpanel-generated ID, and app settings. We also record the full text of questions you ask our AI assistant. | (Overall): To understand which features are most used, identify and fix bugs, analyze gameplay patterns to improve the user experience, and enhance the performance and accuracy of our AI assistant. |
| Device & Technical Data | Headset model, operating system version, app version, and other technical details. | To diagnose and resolve technical issues and optimize performance for different devices. |
3. How We Share Your Data
We do not sell your personal data. We only share data with third-party service providers who are essential for operating and improving our Service.
| Recipient / Service Provider | Why We Share Data With Them |
|---|---|
| Meta Platforms, Inc. | To verify your identity (User ID) and your entitlement to use the app and any In-App Purchases or Subscriptions you have made. |
| Unity Technologies | We use Unity Analytics to collect gameplay data, performance metrics, and monetization events. This data, which includes your Meta User ID and AI assistant questions, helps us improve game features. |
| Mixpanel, Inc. | We use Mixpanel to analyze how users interact with our app's user interface (UI). Data sent to Mixpanel is associated with an anonymous ID, and we have configured Mixpanel not to collect your IP address. |
| Cloud Hosting Providers | We use third-party cloud servers to store your user data, such as your profile, challenge progress, and purchase status. This data is encrypted at rest and in transit. |
| Legal Authorities | We may disclose your information if required by law, such as in response to a court order or other valid legal process. |
4. Data Retention
We retain the data we collect for as long as it is necessary to provide the Service and for the purposes set out in this policy.
- User Profile, Gameplay, and Purchase Data: We retain this data indefinitely to ensure your progress and purchases are always available to you, unless you request its deletion.
- Analytics Data (Unity & Mixpanel): We retain analytics data indefinitely for historical analysis of feature usage and to track improvements over time.
- Backups: Data may remain in our secure, offline backup systems until the backups are overwritten in our normal operational cycle.
5. Your Rights and How to Delete Your Data
We respect your right to control your personal data. You have the right to request access to, correction of, or deletion of your personal data.
To request the deletion of all personal data we have collected about you, please follow these steps:
- Send an email to zac@pianovision.app.
- Use the subject line: "Personal Data Deletion Request".
- In the body of the email, please include your Meta User ID (Oculus Username) so we can identify your account data.
Upon receiving a verifiable request, we will take steps to delete your personal data from our active databases and request its deletion from our third-party processors (Unity, Mixpanel) within 30 days. Please note that Meta may retain its own records of your purchases for financial and auditing purposes.
6. Security
We implement industry-standard security measures to protect your information. This includes using TLS encryption for data in transit, encryption for data at rest, and restricting internal access to your data to only those employees who need it to perform their jobs. However, no electronic transmission or storage system is 100% secure.
7. Children's Privacy
The Service is not intended for or directed at children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us at zac@pianovision.app so we can take immediate action to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy at this URL and update the "Last Updated" date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please do not hesitate to contact us.
Company Name: PianoVision Inc
Address: 4344 Floral Avenue, Cincinnati, OH 45212
Email: zac@pianovision.app
Meet the team
Zac Reid
Benjamin
William
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